REFUNDS & RETURNS POLICY

 

Thank you for your interest in the products of Saber Vault. Dealing with Saber Vault is a very straightforward and easy process and our refund and returns policy is no different.

You can request a refund or return within seven days from the date of delivery. To log a return request, please email info@sabervault.co.za with your order number. 

During the refund and returns period Saber Vault will refund and or replace your item, in line with our policy. Please refer to the policy below for further details on how to return your item(s).

1. Introduction

1. This Refund & Returns Policy:

1.1.1    Applies to customers who have purchased item(s) through the Saber Vault  ("Saber Vault") web site.

1.1.2    Forms an integral part of the Saber Vault Terms and Conditions.

1.2       Subject to the provisions of the Consumer Protection Act, 68 of 2008 (hereafter referred to as “CPA”) and / or any other applicable law, all item(s) sold to the Customer shall be regarded as having been sold as is, without warranty against latent defects; see point 3.

1.4    The Customer shall be entitled to return items purchased, to Saber Vault, where the Customer is legally entitled to do so under the provisions of the Consumer Protection Act, 68 of 2008 (“CPA”) see point 3, or the Electronic Communications and Transactions Act 25 of 2002 (hereafter referred to as “ECTA”); see point 2.

1.5    If a refund has been authorised and processed, kindly allow up to 7 working days for the money to reflect in your bank account.

2. The  Right to Return Goods in terms of ECTA

2.1    In terms of section 44 of ECTA you have the right to cancel any electronic transaction for the supply of certain items within seven days after the date of receipt of the goods and to obtain a full refund for those items within 30 days of the date of cancellation.

2.2    Where the goods have already been delivered to you, you will be liable for the direct cost of returning the goods to us (which cost shall include a handling fee of 15%).

2.3    In order to initiate a return, subject to any offsets of costs in terms of 2.2 above, please follow the process below:

2.3.1 Within 7 days of receiving the item , provide Saber Vault with your written notice of cancellation via e-mail to info@sabervault.co.za

2.3.2 Initiate return of the items to Saber Vault, at your own cost. Saber Vault can arrange for the return of the items, in which case the cost of the return freight, together with a possible handling fee, shall be deducted from the refund of the purchase price of the item(s). Note that item(s) must be returned to Saber Vault premises directly and must be securely packaged. The package must also include details of the customer and original order particulars.

2.3.3  Please ensure that the item(s) returned are new and unused, in their original packaging with all accessories, undamaged and in a sale-able condition.  

2.4    Saber Vault reserves the right to refuse to accept the return of item(s) if any of the conditions which are set out in 2.3 above are not followed.

 
3. The right to return item(s) in terms of the CPA (defects)

3.1    In terms of the CPA, all item(s) sold to Consumers (as defined in the CPA) shall carry a 6 month warranty against defects.

3.2    Accordingly, in the event that item(s) which are sold to customers (termed “Consumers” in the CPA) are found to be defective within 6 months from the date of delivery of the item(s) to the customer, the customer shall be entitled to return the item(s) to Saber Vault and to demand the repair of the item(s) or the  replacement of the item(s) or a refund on the condition that:

3.2.1    The customer informs Saber Vault via email to info@sabervault.co.za, as soon as possible after the customer becomes aware of the defect, but within 6 months after delivery / collection of the item(s).

3.2.2    The customer returns, at his/her own expense,  the item(s) to Saber Vault within the 6 month warranty period together with all accessories that were sold with the defective item;

3.2.3    Saber Vault may inspect and / or test the item(s) so as to confirm the defect. Inspection may determine that:

3.2.3.1   The item(s) are indeed defective in which case Saber Vault shall refund the customer the delivery charges incurred for the return of the item(s) to Saber Vault; refund/repair/replace the item as per the customer's preference.

3.2.3.2    If the item(s) are found not to be defective the customer will be notified of this finding and informed of the associated cost of return.

3.3 The following shall not be regarded as “defects” in the item(s):

Important: Whilst these Sabers are highly durable, use of the Sabers for duelling is done entirely at the users own risk. Any damage caused by user abuse or improper handling, is not covered under the warranty. Saber Vault cannot be held liable for any damage or injury caused from the use of our products.

3.3.1    Faults resulting from duelling and normal wear and tear; including cosmetic damage;
3.3.2    Damage arising from duelling, negligence, user abuse or incorrect usage of the item(s);
3.3.3    Damage arising from electrical surges;
3.3.4    Damage arising from a failure to adequately care for the item(s);
3.3.5    Damage arising from unauthorized alterations to the item(s); and
3.3.6    Where the specifications of the item(s), although accurately described on the web site and generally fit for its intended purpose, does not suit you.
3.3.7  Damage to mechanical connections after 90 days of date of purchase;
3.3.8  Damage to electrical connections (USB ports etc) after 14 days of date of purchase as these items are susceptible to damage from static electricity discharge and charging adapters which do not comply with applicable standards and are beyond Saber Vault's control.

4. Incorrect Goods delivered

4.1    The onus rests on the customer to ensure that the item(s) ordered are appropriate for their intended use and / or purpose.

4.2    In the event that incorrect item(s) are delivered to the customer, the customer should notify Saber Vault via e-mail on info@sabervault.co.za, of the error.  The customer must not remove the item(s) from their packaging or use the item(s) in any way.  

4.3    Saber Vault shall arrange the collection of the incorrectly supplied item(s) from the customer and shall deliver the correct item(s) (as initially ordered by the customer) to the customer as soon as possible.

4.4   Saber Vault shall not be held liable for any damages of any nature whatsoever, due to late or delayed deliveries of the item(s) ordered by the customer.

5. Goods damaged on delivery

Should item(s) be damaged or missing any parts or accessories at the time of delivery / collection, the customer must please notify Saber Vault via info@sabervault.co.za  within 2 days of such the delivery / collection. Saber Vault will arrange to collect the item(s) from the customer at no charge, where the item(s) was originally ordered for delivery. Once Saber Vault has inspected the item(s) and are able to validate the damage, Saber Vault will replace the item(s) as soon as possible or refund the customer account with the full purchase price of the item(s) including shipping, where applicable.